សេវាកម្មការស្រាវជ្រាវ និងនវានុវត្តន៍ទស្សនាវដ្តីស្រាវជ្រាវវិទ្យាសាស្ត្រកម្ពុជា សម្រាប់ធុរកិច្ច និងប្រតិបត្តិវិជ្ជាជីវការបោះពុម្ពផ្សាយការបោះពុម្ពផ្សាយលម្អិតEvaluating the Influence of Herzberg’s Two-Factor Theory on Employee Performance: A Case Study of ACLEDA Bank Plc. and Its Subsidiaries

Evaluating the Influence of Herzberg’s Two-Factor Theory on Employee Performance: A Case Study of ACLEDA Bank Plc. and Its Subsidiaries

Chanpov Ou

ACLEDA University of Business, Phnom Penh City, Cambodia

Sokha Norng

ACLEDA University of Business, Phnom Penh City, Cambodia

ISSN: 3078-4131 (Print)

DOI: https://doi.org/10.71215/cjbpp.202621

Keywords: Two-Factor Theory, Employee Performance, CFA, SEM

Published: 2026-01-06

How to Cite in APA Style: Ou. C. & Norng. S, (2026). Evaluating the influence of Herzberg’s two-factor theory on employee performance: A case study of ACLEDA Bank Plc. and its subsidiaries. Cambodia Journal for Business and Professional Practice, 2026(2), 01–27.

ទាញយក

Abstract

Motivation plays an important role in the workplace; however, there has been limited research on this topic within the banking sector in Cambodia. Therefore, this study aims to determine the impact of the Herzberg’s two-factor theory on employee performance by focusing on a case study at ACLEDA Bank Plc. and its subsidiaries, adopting the two-factor theory, namely the Motivation Factor and the Hygiene Factor. To fulfil the research objective, the study designed a survey questionnaire to collect data from 331 participants via a digital platform. By using structural equation modeling (SEM), the study found that work itself and responsibility, recognition, achievement, interpersonal relationship, salary, policy and administration, supervision, and working conditions have significantly and positively influenced job performance, while advancement and possibility of growth do not have a significant influence.

Authors’ Biography

Ou Chanpov recently obtained her master's degree in management from ACLEDA University of Business. She also graduated in 2023 with a bachelor's degree in business administration with a concentration in Finance and Banking. In her professional capacity, Ms. Chanpov works at ACLEDA University of Business as the Manager of the Student Support Unit. In this role, she broadens the student center in terms of advising, counseling (including apprenticeship, internship, and academic assistance), lecturing, and a wellness program. By addressing academic needs, mental wellness, and future planning, Ms. Chanpov's professionalism revealed her great dedication to developing a holistic environment for student achievement.

Sokha Norng was born in 1979 in Kampong Cham Province and he earned his PhD in Business Administration in 2022 from Beltei International University. He graduated with an MBA in General Management from Assumption University, Thailand in 2011 and graduated with a Bed. In TEFL from IFL in 2004. Dr. Norng's field of research falls into business, marketing, leadership and education technology. His main focus is on consumers' attitudes and behavior in product/service purchase by utilizing the technology adoption theory. He was an Assistant Professor and is currently the Director of the Graduate School and the Chief of the Center for Research & Innovation at ACLEDA University of Business. From 2004 to 2015, he held two academic positions at two other universities in Cambodia. He has been teaching at the higher education level for nearly 20 years in the relevant disciplines.

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The authors are solely responsible for the content of this article. The views expressed herein are those of the authors and do not necessarily reflect the views of the journal, its editors, or the publisher.