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New Course Announcement for Other Organizations and the Public

Strategic Financial Analysis and Evaluation
December 28-29, 2017
International and local best practices in financial institution recognize that good financial analysis is the basic for successful and sustainable financial operation. Most experienced financial players would even say that without proper financial analysis your institution will never achieve sustainability.
Practical Skills in Cash Acceptance
December 27, 2017
The main responsibility of the tellers is to satisfy the customer needs and to encourage financial institutions to recognize their significant contribution to the overall success. The personnel working under this profile are professionals in handling cash.
Developing Effective Techniques for Customer Retention
December 23, 2017
Customer retention is a crucial factor for organizational success in business. Many Banks and Microfinance have misconceptions about customer retention in regard to assessing customer satisfaction in order to enhance business.
Deducting Bad Debt Loans In Best Practice
December 23, 2017
Credit operation, in 2017, has shown that the level of past due loan is increasing notably. It will continue to be none performing loans (NPLs) and fall into written off (WO) list shortly. Financial Institutions might fall into bankruptcy if they lately take action on these problems.
Detecting and Preventing Fraud in Lending
December 16, 2017
The success of lending decisions relies heavily upon the information provided to the person making the decision. Where that information is fraudulent, the chances of success with that lending decision are dramatically reduced.
How to Build Customer's Trust through Service Quality
December 14-15, 2017
Trust is everything in the world of business, especially financial services. The power of referrals can't be denied. A whopping 83% of customers would recommend a company they trusted to others. Word of mouth is the most powerful and the most elusive method of marketing...
Developing Practical Credit Policy
December 2, 2017
To maintain growth of loan portfolio and to prevent credit risks, financial institutions need to ensure that they would have credit policy including credit management system as standard in place for developing Credit policy, loan operating manuals, loan procedures, and loan guidelines to support their credit operations.
How to Become Effective Trainers
November 16-17, 2017
Employee training is crucial for organizational development and success. It is fruitful to both employers and employees of an organization. An employee will become more efficient and productive if he is trained well.
General English Program (GEP)
The General English Program is a non-assessed, non-academic course especially prepared for learners particularly targeted ACLEDA Bank's staff, students, graduates and public with a focus on improving general English skills.
English for Specific Purposes Program (Business Writing and Communication Course)
English for Specific Purposes Program (hereafter referred to ESPP) is purposively designed by ACELDA INSTITUTE OF BUSINESS (hereafter referred to AIB) to provide staff working in ACELDA Bank Plc., and any interested learners with two areas of English – Business Writing and Business Communication.
Skill Development Course
For the purpose of sharing experience and improving qualifications in banking skill, ACLEDA INSTITUTE OF BUSINESS will conduct short skill development courses for graduates who need to be suitably qualified to look for a satisfactory job in the financial institution, including ACLEDA Bank or improve their business.
LinkEd E-learining Courses
LinkEd is the e-learning platform for development finance at Frankfurt School of Finance & Management. With LinkEd, Frankfurt School's education programmes can be accessed from all over the world, regardless of physical, political and economic boundaries.
Microfinance Winter Academy
Frankfurt School of Finance & Management and ACLEDA Training Center welcome you to the Microfinance Winter Academy — Real Cases in Real Places.
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