»  Training Program  »  New Course Announcement for Public  »  Effective Keys for Credit Management

Effective Keys for Credit Management

Training Program

  • Date: November 24-25, 2016
  • Time: 8:30 - 16:30
  • Lunch: 12:00 - 13:30
  • Training Language: Khmer
  • Training Materials: English/Khmer

Deadline of registration: November 11, 2016


If you are interested, please fill our enrolment form and send to tauch.an@acledabank.com.kh or info@acleda-aib.edu.kh

Contact Persons

Tel: +85­5 (0)15 600 185
E-mail: tauch.an@acledabank.com.kh

Mr. LONG Ratha
Tel: +85­5 (0)10 300 879
E-mail: info@acleda-aib.edu.kh

Training Venue

ACLEDA INSTITUTE OF BUSINESS, building #50, Street 516 Corner 335, 06 Village, Sangkat Boeng Kak 1, Khan Tuol Kork, Phnom Penh. See map.

Nowadays financial institutions take an important role to stimulate the economic growth of Cambodia through providing people with variety of financial services of which credit is the core product, of financial institution, that generates large revenue to support and to grow the operation efficiently. In addition, credit is the main part of financial institution's assets (loan asset) that is required to manage effectively. The healthy loan asset guarantees the sustainable development of the institution.

Who should attend?

Credit Manager, Branch Manager, Chief of Credit Officer and Credit Officer or someone who work related to credit activity.

What you will benefit?

After completion of this course, the participants will:

  • Obtain in depth understanding of a professional credit manager's roles
  • Be aware of Credit Management framework of ACLEDA Bank Plc.
  • Know how to increase the loan asset of financial institution effectively
  • Be able to improve credit quality efficiently
  • Gain the practical experience of Credit Management of ACLEDA Bank Plc.
  • Manage the credit operation effectively

Course Contents

  1. Roles of professional Credit Manager
    • Jobs and responsibilities
    • Morale and relationship
    • X and Y theories
  2. Effective Credit Management framework
  3. Credit Quantity Management
    • Credit Management organizational structure
    • Credit Plan preparation
    • Market planning for credit operation
    • Human resource planning for credit operation
  4. Credit Quality Management
    • Credit assessment
    • Credit documentation
    • Credit discipline establishment
    • Excellent customer service
  5. Practical Tips for Credit Management through field visit to ACLEDA Bank Branch
  6. Credit Operation Monitoring
    • Credit monitoring system
    • Responsible employees
    • Credit monitoring types

Training Fee

  • USD 170 per participant per training course.
  • USD 160 per participant for organization sending 3-5 participants to the course.
  • USD 150 per participant for organization sending 6 participants up to the course.

This fee includes training materials, refreshments, lunch and certificate.

Payment Condition: There is no charge for any cancellation which is made by the deadline of the registration. Cancellation after deadline of the registration and participants appearing without proper cancellation will be charged the full amount.


The training methodology will be focused on experience based and participatory approaches including brainstorming, group discussion with presentation, group work, sharing hand-on experience, training game, and participants' problem raised during training workshop.



Born in 1964, he obtained a Master's Degree of Business Administration (MBA) majoring in Finance from National University of Management, Cambodia in 2011. He graduated with a Bachelor of Business Administration (BBA) majoring in Business Management from University of Management and Economic, in 2004. Since 1993, he has attended numerous courses on Banking Management, Leadership, Credit Management, and Marketing Management both in Cambodia and overseas. He has worked for ACLEDA Bank Plc as a Credit Office in 1993 and then was promoted as a District Team Leader in 1998. From 2006 to 2014, he had been promoted to work as a Branch Manager for 8 years. He has been assigned as a member of trainer pool of ACLEDA Bank Plc., since 2006 and responsible for delivering training courses on Successful Branch Management, Management and Leadership skill, Credit Management, Loan recovery, Delinquency Management, MSME Lending, Work flow of Credit Officer, Loan Evaluation, Credit Risk Management, Bank Risk Management. At present time, he holds a position as Senior Faculty Specialized in Credit at ACLEDA INSTITUTE OF BUSINESS.


Mr. Tauch Ngam Youra has started his career with ACLEDA Bank since 1998. He was one of the expert team to establish and expand ACLEDA Bank Lao Ltd, Lao PDR, successfully in the position of Vientiane Branch Manager and as the representative member of branch managers of the Board Credit & Risk Committee. In his function responsibilities, he led and managed credit operations, and built up knowledge, skills, and attitude of chief and credit officers to provide and maintain both quantity and quality of loan portfolio increasingly and healthily. In addition, from 1998 to July, 2016, he had extensive experience in credit field closely dealing with credit operations such as credit officer, internal auditor, district team leader, branch manager, and head of public relations department to promote and cooperatively organize many MF training programs for other organizations and the public locally and internationally. Before ACLEDA Bank, from 1982 to 1997, he used to be an official of Banteay Meanchey Provincial Branch of the National Bank of Cambodia. At present, he is a Senior Faculty, credit specialist, of ACLEDA Institute of Business. He received a Master's Degree in Public Administration (MPA) in 2009, from the Chamroeun University of Poly-technology (CUP), Phnom Penh, majoring in Humanities and Political Science. He also has undertaken 2 study tours to Bank RAKYAT (BRI) in Indonesia, and attended training courses on MFI Management and ToT with the Frankfurt School of Finance & Management, in Germany and the Boulder Institute of Microfinance ITC-ILO, in Turin, Italy.

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