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Practical Skills in Cash Acceptance

The main responsibility of the tellers is to satisfy the customer needs and to encourage financial institutions to recognize their significant contribution to the overall success. The personnel working under this profile are professionals in handling cash. They carry out their responsibility for protecting the bank's cash in accordance with the established policies and procedures.

Objectives

After completion of this course, the participants will:

• Familiarize with the day-to-day responsibilities of a teller
• Be able to apply effective techniques in cash acceptance
• Distinguish between genuine and counterfeit note

Course Contents

1. Overview of Teller Operations
• Introduction
• Role as a teller in bank
2. Efficiency of Cash Acceptance
• Before Transaction Processing
• During Transaction Processing
• After Transaction Processing
3. Detecting Counterfeit Note
• Khmer riels bank note securities feature
• US dollars bank note securities feature
• US dollars bank note counterfeit feature

Training Fee

• USD 85 per participant per training course.
• USD 80 per participant for organization sending 3-5 participants to the course.
• USD 75 per participant for organization sending 6 participants up to the course.

This fee includes training materials, refreshments, lunch and certificate.

Payment Condition: There is no charge for any cancellation which is made by the deadline of the registration. Cancellation after deadline of the registration and participants appearing without proper cancellation will be charged the full amount.

Methodology

The training methodology will be focused on experience based and participatory approaches including brainstorming, group discussion with presentation, group work, sharing hand-on experience, training game and participants problem raised during training workshop.

Trainer

Mr. TENG Theany, Senior Faculty, Specialized in Teller Operations at ACLEDA INSTITUTE OF BUSINESS

Born in 1980, he obtained a Master's degree of Business Administration (MBA) majoring in Management from National University of Management, Cambodia, in 2011. He graduated with a bachelor of Business Administration (BBA) majoring in Accounting, in 2003. He attended many training courses both on Chief of Branch Cashier and Chief of Branch Accountant and Human Resource Management Training organized by ACLEDA Bank Plc.

In November 2003 he started working for ACLEDA Bank as a Credit Offi¬cer in Kampong Speu Branch and was changed to be Cashier in August 2004. He was moved to work in Operations Division as a Staff of Teller Unit in November 2006 and was promoted to Assistant Vice President and Assistant Manager of Teller Unit in Operations Division in October 2008. He had offered many training courses to Assistant Vice President and Manager of Branch Cashier, Assistant Vice President and Manager of Branch Accountant and staff new recruits in the area of teller skills such as workflow of teller operations, counterfeit notes detection, practical skills of teller, risk of teller operations, cash protection and effective management of teller operations since he was a member of the ACLEDA Bank's trainer team in January 2009. He has been promoted to Senior Faculty, Specialized in Teller Operations at ACLEDA INSTITUTE OF BUSINESS.