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Effective Management for Teller Operations

The main responsibility of the teller manager is to ensure the daily operations of the bank's teller line under the direction of the operations manager or branch manager. The personnel working under this profile would be professionals in handling cash. They must carry out their responsibility for protecting the bank's cash in accordance with the established policies and procedures.

Objectives

After completion of this course, the participants will be able to:

• Be familiar with role as teller managers
• Explore the key management of teller managers
• Enhance task skills for effective teller operations management
• Gain practical tips and tools for dealing with tellers' issues

Course Contents

1. Introductions
• Teller Operations
• Role as a Teller Manager
2. Management Skills of Teller Managers
• Customer Relation Management
• Staff Management
• Equipment Management
3. Task Skills of Teller Managers
• Training for New Staff & Position
• Work Arrangement Mechanism
• Jobs Observation
• Coaching for High Performance
• Follow up and Control
• Training for Continuous Improvements
4. Case Studies
• Practical Tips for dealing with problems

Training Fee

• USD 170 per participant per 2-day training course.
• USD 160 per participant for organization sending 3-5 participants to the course.
• USD 150 per participant for organization sending 6 participants up to the course.

This fee includes training materials, refreshments, lunch and certificate.

Payment Condition: There is no charge for any cancellation which is made by the deadline of the registration. Cancellation after deadline of the registration and participants appearing without proper cancellation will be charged the full amount.

Methodology

The training methodology will be focused on experience based and participatory approaches including brainstorming, group discussion with presentation, sharing hand-on experience, training game and participants’ problem raised during training workshop.

Trainer

Mr. TENG Theany, Senior Faculty of ACLEDA INSTITUTE OF BUSINESS

Born in 1980, he obtained a Master's degree of Business Administration (MBA) majoring in Management from National University of Management, Cambodia, in 2011. He graduated with a bachelor of Business Administration (BBA) majoring in Accounting, in 2003. He attended many training courses both on Chief of Branch Cashier and Chief of Branch Accountant and Human Resource Management Training organized by ACLEDA Bank Plc.

In November 2003 he started working for ACLEDA Bank as a Credit Officer in Kampong Speu Branch and was changed to be Cashier in August 2004. He was moved to work in Operations Division as a Staff of Teller Unit in November 2006 and was promoted to Assistant Vice President and Assistant Manager of Teller Unit in Operations Division in October 2008. He had offered many training courses to Assistant Vice President and Manager of Branch Cashier, Assistant Vice President and Manager of Branch Accountant and staff new recruits in the area of teller skills such as workflow of teller operations, counterfeit notes detection, practical skills of teller, risk of teller operations, cash protection and effective management of teller operations since he was a member of the ACLEDA Bank's trainer team in January 2009. He has been promoted to Senior Faculty, Specialized in Teller Operations at ACLEDA INSTITUTE OF BUSINESS

Guest Speaker

Management team from Operations Division, ACLEDA Bank Plc.