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Effective Closing Entries of Teller Operations

An effective teller operations is one of the essential elements to bring the success of financial institution. The good process of giving and accepting cash is very important towards end of day operations. Meanwhile process of verifying the cash at the end of the day is even more crucial to make sure that the complete process of cash handling and the teller operations are effective and accurate.

Who should attend?

Operations Manager, Branch Manager, Chief of Teller, Teller or someone who work related to teller operations.

What you will benefits?

After completion of this course, participants will:

• Be familiar with the day-to-day responsibilities of a teller
• Be able to communicate with tellers, customers and management teams
• Know how to arrange teller work effectively
• Accept cash & payout cash accurately
• Identify the risks relate to teller operations on time
• Gain practical tips and tools for dealing with teller's closing entries

Course Contents

1. Overview of Teller Operations
• Introduction
• Role as a teller in practical workflow
2. Effective Communication as a Professional Teller
• Communication methods
• Communication barriers
• How to deal with communication barriers
3. Effective Teller Work Arrangement
• How to arrange daily work implementation
• Speed of service delivery enhancement
4. Task Skills of Teller Operations
• Cash acceptance
• Cash payout
5. Risks of Teller Operations
• Risks identification
• Impacts of teller risks
• Teller risks prevention
6. Tips & Tools for dealing with Teller's Closing Entries
• Practical technique to closing entries
• Case studies

Training Fee

• USD 170 per participant per two-day training course.
• USD 160 per participant per two-day training course for organization sending 3 to 5 participants to the course.
• USD 150 per participant per two-day training course for organization sending 6 participants up to the course.
• This fee includes training venue and materials, refreshments, lunch and certificate.

Payment Condition

There is no charge for any cancellation which is made by the deadline of the registration. Cancellation after deadline of the registration and participants appearing without proper cancellation will be charged the full amount.

Trainers

Mr. TENG Theany, Senior Faculty of ACLEDA Training Center (ATC)

Born in 1980, he obtained a Master's degree of Business Administration (MBA) majoring in Management from National University of Management, Cambodia, in 2011. He graduated with a bachelor of Business Administration (BBA) majoring in Accounting, in 2003. He attended many training courses both on Chief of Branch Cashier and Chief of Branch Accountant and Human Resource Management Training organized by ACLEDA Bank Plc.

In November 2003 he started working for ACLEDA Bank as a Credit Officer in Kampong Speu Branch and was changed to be Cashier in August 2004. He was moved to work in Operations Division as a Staff of Teller Unit in November 2006 and was promoted to Assistant Vice President and Assistant Manager of Teller Unit in Operations Division in October 2008. He had offered many training courses to Assistant Vice President and Manager of Branch Cashier, Assistant Vice President and Manager of Branch Accountant and staff new recruits in the area of teller skills such as workflow of teller operations, counterfeit notes detection, practical skills of teller, risk of teller operations, cash protection and effective management of teller operations since he was a member of the ACLEDA Bank's trainer team in January 2009. He has been promoted to Senior Faculty, Specialized in Teller Operations at ACLEDA Training Center.

Mr. CHAN Hokleng, Senior Faculty of ACLEDA Training Center (ATC)

Born in 1982. He obtained a Degree of Master in Business Administration from Norton University, Cambodia, in 2009. He graduated with a Degree of Bachelor in Business Administration majoring in Accounting and Finance at National University of Business in 2004. From 2004 he had attended numerous courses on Finance and Banking (Teller and Accounting Skills in particular), Training of Trainer and Management and Leadership skills which were organized by ACLEDA Training Center, Cambodia.

He started working with ACLEDA Bank Plc as an accountant in 2004 immediately after his bachelor's degree graduation. He was promoted to Assistant Vice President and Manager of District Cashier in 2010 and to Assistant Vice President and Manager of Branch Cashier in 2012. He has been assigned a member of the bank's trainer team and delivered many training courses on workflow of teller, technical skill of teller, risk of teller operation, customer service, cash protection, counterfeit notes detection and assets and liabilities management skill since 2010. He currently holds a position as Senior Faculty, Specialized in Teller Operations at ACLEDA Training Center.

Guest Speaker

Senior Management Team from Operations Division of ACLEDA Bank Plc.