»  Training Program  »  Training Topics  »  ACLEDA Bank's Customer Service

ACLEDA Bank's Customer Service

Target Participants:
Marketing Manager, Customer Relationship Manager, Branch Manager, Chief of Marketing Officer, Marketing Officer, Customer Service Officer, Front Line Officer, Credit Officer, Receptionist, or someone who works related to customers

2 days

Presentation, Discussion, Demonstration, Role-plays, Individual Work, Question and Answer, and other participatory actions to ensure that the transfer of experiences and learning activities are going smoothly in the professional manner

Management team of Call Center of ACLEDA Bank, Chief Marketing from ACLEDA's Branch and Senior Faculty (Marketing Specialist) of ATC


During this course participants will be able to:

  • Understand the effectiveness of customer service and Care
  • How to encourage employees to provide best service
  • Understand how customers judge your service quality
  • Provide customers with the excellent service quality
  • Deal with customer's comments and comp
  • Build customer service standard

Course Contents

  • Who is your customer?
  • Why is customer important to your business?
  • What do managers do to improve service quality?
  • How to measure service quality?
  • How customers judge your service quality
  • ACLEDA Bank's customer service and care
    • Introduction ACLEDA Bank's customer service and care
    • Customer service through identity
    • Body and uniform preparation in business hour
    • Office arrangement, safety and security, hygiene
    • Customer and service quality
    • Communication and customer service through electronic system
    • Customer complaints and solving
    • Service standard of ACLEDA Bank

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