»  Training Program  »  Training Topics  »  ACLEDA Bank's Customer Service

ACLEDA Bank's Customer Service

Target Participants:
Marketing Manager, Customer Relationship Manager, Branch Manager, Chief of Marketing Officer, Marketing Officer, Customer Service Officer, Front Line Officer, Credit Officer, Receptionist, or someone who works related to customers

Duration:
2 days

Methodology:
Presentation, Discussion, Demonstration, Role-plays, Individual Work, Question and Answer, and other participatory actions to ensure that the transfer of experiences and learning activities are going smoothly in the professional manner

Facilitators:
Management team of Call Center of ACLEDA Bank, Chief Marketing from ACLEDA's Branch and Senior Faculty (Marketing Specialist) of ATC

Objectives

During this course participants will be able to:

  • Understand the effectiveness of customer service and Care
  • How to encourage employees to provide best service
  • Understand how customers judge your service quality
  • Provide customers with the excellent service quality
  • Deal with customer's comments and comp
  • Build customer service standard

Course Contents

  • Who is your customer?
  • Why is customer important to your business?
  • What do managers do to improve service quality?
  • How to measure service quality?
  • How customers judge your service quality
  • ACLEDA Bank's customer service and care
    • Introduction ACLEDA Bank's customer service and care
    • Customer service through identity
    • Body and uniform preparation in business hour
    • Office arrangement, safety and security, hygiene
    • Customer and service quality
    • Communication and customer service through electronic system
    • Customer complaints and solving
    • Service standard of ACLEDA Bank

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